1. Do you offer free shipping?

Yes! We offer free standard shipping on all orders across the United States.

2. How long does shipping take?

Your order will typically arrive within 4 to 7 business days, which includes:

  • Processing time: 1–2 business days

  • Shipping time: 3–5 business days

3. Where do you ship to?

We currently ship to all 50 U.S. states. We do not ship internationally at this time.

4. When will my order be processed?

Orders placed before 11:00 PM CET will be processed within 1 business day. Orders placed on weekends or holidays will be processed on the next business day.

5. Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.

6. What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original packaging, and include proof of purchase.
Please contact us at info@minsaw.com before sending anything back. Returns sent without approval will not be accepted.

7. How do I request a return or refund?

Simply email us at info@minsaw.com with your order details. If your return is approved, we will provide a return label and full instructions.

8. When will I receive my refund?

Refunds are issued to your original payment method within 10 business days after we receive and inspect your return.
If more than 15 business days have passed, please contact us.

9. Can I exchange an item?

We don’t offer direct exchanges. The best way to get a different item is to return your original order and place a new one after your return is approved.

10. How can I contact customer service?

  • Email: info@minsaw.com

  • Phone: +1 (717) 946-8710

  • Address: 4840 Maidu Dr, Reno, NV 89523, United States

  • Entity ID: E38636612024-2

  • Company Name: Velvas Time Inc

  • Customer Service Hours: Mon-Fri  9:00 AM – 5:00 PM (PT))

  • Response Time: We aim to respond to all inquiries within 24 hours